Hi, I'm
Ved Patel
IT Support Technician
2+
Years Of Experience
3+
Projects Completed
500+
Tickets Resolved
My Skill Set
I Provide Wide Range Of IT Support & Networking Skills
IT Support & Troubleshooting
Resolving hardware, software, and network issues efficiently while maintaining SLA compliance and improving user experience across enterprise systems.
Network & System Administration
Managing DNS, DHCP, VPN, Active Directory, and system configurations to ensure stable and secure IT infrastructure operations.
Cloud & Collaboration Tools
Administering Microsoft 365, Azure AD, and collaboration tools to enhance productivity, security, and seamless communication across organizations.
Why Choose Me
My Experience Area
Experience
Survalent
Roles & Responsibilities
• Maintained VMware and Hyper-V environments, reducing system crash frequency by 50% and improving virtual infrastructure reliability.
• Provided Microsoft 365 and Exchange support using TeamViewer, increasing workforce productivity by 30% across departments.
• Managed 100+ Active Directory accounts, implementing group policies, access controls, and Azure AD integration effectively.
• Deployed software installations and patches across 150+ devices using WSUS, maintaining 100% compliance across systems.
• Monitored infrastructure health using system tools, proactively identifying issues and preventing failures before impacting users significantly.
Buchanan Technologies
Roles & Responsibilities
• Managed LAN/WAN, VPN, Wi-Fi, and VLAN issues using Wireshark and CLI tools, reducing escalations by 40%.
• Resolved 200+ technical cases via phone, email, and onsite support, achieving 96% customer satisfaction ratings.
• Configured Microsoft 365 accounts and devices, ensuring seamless collaboration across Teams, Outlook, SharePoint, and OneDrive platforms.
• Deployed OS updates and security patches across 120 machines using WSUS, improving compliance and reducing incidents by 20%.
• Installed and maintained systems across Windows, macOS, Linux, and VMware environments, ensuring consistent 99% system uptime.
Modi Technologies
Roles & Responsibilities
• Resolved 15-25 daily technical tickets across hardware, software, networking, and VPN issues, maintaining 98% SLA compliance consistently.
• Troubleshot DNS, DHCP, IPv4, and TCP/IP connectivity issues, ensuring uninterrupted access to critical enterprise applications and services.
• Delivered remote and onsite support using TeamViewer and Citrix, improving first-call resolution rates by 25% significantly.
• Administered Microsoft 365 and Azure AD environments, managing identities, security configurations, and enterprise collaboration tools efficiently.
• Performed diagnostics and repairs on desktops, laptops, and printers, reducing hardware turnaround time by 35% effectively.
DEGREE